Privacy Policy

Introduction and Scope

This Privacy Policy explains how Fortune Play collects, stores, uses, and shares personal information from users of our online casino platform operating in Australia. By creating an account or otherwise using our services, you acknowledge that you have read and understood this policy. This document is effective as of January 2026 and was last updated in January 2026.

Information We Collect

When you register an account with Fortune Play, we collect personal details such as your full name, date of birth, residential address, email address, phone number, and payment information necessary to verify your identity and process transactions. We also gather technical data including your IP address, device type, browser information, and gameplay activity to maintain account security and improve our services. Additional documentation may be requested during identity verification or responsible gambling checks.

Cookies and Tracking Technologies

Fortune Play uses cookies and similar tracking technologies to enhance user experience, remember preferences, and analyse site traffic. These tools help us understand how visitors interact with our platform, including which games are played and how long sessions last. Users can manage or disable cookies through their browser settings, though doing so may limit certain site functionalities.

Analytics and Performance Monitoring

We employ third-party analytics tools to monitor site performance, detect fraudulent activity, and evaluate marketing effectiveness. These tools may collect aggregated, non-identifiable data regarding user behaviour across our platform. This information helps Fortune Play refine its offerings and ensure a secure, reliable gaming environment for all users.

Sharing Data with Third-Party Processors

Fortune Play may share personal data with trusted third-party service providers, including payment processors, identity verification agencies, customer support platforms, and regulatory bodies where required by law. These partners are contractually obligated to handle your data securely and only for the purposes specified. We do not sell personal information to unrelated third parties for marketing purposes.

Data Storage and Security

User data is stored on secure servers with encryption protocols and access controls designed to prevent unauthorised access, alteration, or disclosure. Fortune Play regularly reviews its security practices to align with industry standards for data protection. Despite these measures, no online system can guarantee absolute security, and users are encouraged to maintain strong, unique passwords.

International Data Transfers

As Fortune Play may work with service providers located outside Australia, personal data could be transferred to and processed in other jurisdictions. We take reasonable steps to ensure that any such transfers comply with applicable data protection principles, including safeguards comparable to those outlined under frameworks such as the GDPR where relevant. Users will be notified of significant changes to our data handling practices that may affect them.

User Rights to Access and Deletion

Users have the right to request access to the personal data Fortune Play holds about them, as well as to request corrections or deletion of inaccurate or outdated information. Account deletion requests can be submitted through customer support, subject to verification and any legal retention obligations related to gambling regulation or fraud prevention. Users may also request a copy of their data in a portable format where technically feasible.

Data Retention

Fortune Play retains personal and transactional data for as long as necessary to fulfil regulatory, legal, and operational requirements, including responsible gambling monitoring and anti-money laundering obligations. Once these purposes are met, data is securely deleted or anonymised. Retention periods may vary depending on the type of information and applicable regulatory guidance.

Contact and Policy Updates

For questions regarding this Privacy Policy or to exercise your data rights, users may contact Fortune Play's support team through the channels listed on our website. We may update this policy periodically to reflect changes in our practices or legal requirements, and continued use of our services constitutes acceptance of any revisions. The most current version will always be available on this page.